Frequently Asked Questions
Everything you need to know about your next favorite piece.
How long does shipping take for personalized jewelry?
Since each custom piece is handcrafted to order, please allow 2-4 weeks for production plus shipping time. Standard items typically ship within 1-3 business days.
What materials are used in your jewelry?
We specialize in high-quality materials including 14K Gold, 10K Gold, and .925 Sterling Silver. Some collections also feature gold-plating over silver for a luxury finish at an accessible price point.
Can I return a custom nameplate or engraved item?
All personalized and custom-made items are final sale and cannot be returned or exchanged. Please double-check your spelling and specifications before placing an order.
Does the jewelry come with a warranty?
Yes, we offer a limited warranty on manufacturing defects. If your piece experiences structural damage within the first 60 days of purchase, please contact our support team for a repair or replacement.
How should I care for my jewelry to prevent tarnishing?
To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place and clean them gently with a soft microfiber cloth after each wear.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout. Please note that international orders may be subject to customs duties.